Refund Policy
Last updated: June 2026
Because each order is custom-printed on demand, our refund policy differs from standard retail purchases.
1. Before production starts
If you contact us before we've started printing your order, we can cancel it and issue a full refund.
2. After production starts
Once printing has started, the order generally cannot be cancelled, since materials and time have already been committed.
3. Defects and print quality
If your part arrives with a manufacturing defect or does not match the print options you selected, contact us within 14 days of delivery with photos of the issue. We'll offer a reprint or a refund.
4. Damaged in shipping
If your order arrives damaged, contact us within 14 days of delivery with photos. We'll offer a reprint or a refund.
5. How to request a refund
Email support@3dvault.ca with your order number and a description of the issue.
6. Processing time
Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank.