Terms of Service
Last updated: June 2026
These Terms of Service ("Terms") govern your use of 3DVault's website and services. By using our site or placing an order, you agree to these Terms.
1. Description of service
3DVault is a self-service 3D printing platform. You upload a 3D model file, configure print options, and we manufacture and ship the resulting physical part to you.
2. Accounts
You must create an account to place an order. You are responsible for keeping your login credentials secure and for all activity under your account.
3. Uploaded files and intellectual property
You retain ownership of any file you upload. You confirm that you own the rights to the model, or have permission to print it, and that it doesn't infringe on any third party's rights. We may refuse to print any file at our discretion.
4. Orders, pricing and payment
Prices are shown in Canadian dollars and are calculated automatically based on your file and print options. Payment is processed securely through Stripe; we never see or store your card details. An order is confirmed once payment succeeds.
5. Production and shipping
We aim to start production shortly after payment is confirmed. Shipping times vary and are not guaranteed. Risk of loss passes to you once the order is handed to the carrier.
6. Limitation of liability
To the extent permitted by law, 3DVault is not liable for indirect, incidental, or consequential damages arising from the use of our service or products.
7. Changes to these Terms
We may update these Terms from time to time. Continued use of the service after a change constitutes acceptance of the new Terms.
8. Governing law
These Terms are governed by the laws of the Province of Quebec and the laws of Canada applicable therein.
9. Contact
Questions about these Terms can be sent to support@3dvault.ca.